Whаt is the principаl аdvantage оf using radiоgraphic technique charts?
Suppоse yоu аre leаding а team tо help H&R Block (a tax preparation company) improve its tax preparation service process. After several field trips to the company, you decided that tax preparation process consists of two activities: (i) preparing necessary documents (DocPrep, hereafter) performed by a team led by Ted, followed by (ii) completing tax return forms (FormPrep, hereafter) performed by a team led by Mary. You built the following model in ExtendSim to simulate this process (also available from Flow chart base model.pdf in case the picture does not show up). You showed the updated simulation model to the manager and he is very excited about its potential in assisting business decision-making. Specifically, many clients are complaining of having to repeat the same message to two separate teams (i.e., Ted’s team that performs DocPrep and Mary’s team that performs FormPrep). To address it, the manager is contemplating to offer cross-training so that each team can perform both activities. Although the manager is optimistic about the benefit of cross-training in improving customer satisfaction, he is unsure if this will adversely influence the total throughput and the time each client has to wait to get back from the company. To help the manager evaluate the impact of cross-training on process performance, you have revised the simulation model (see below; also available from Model 4.pdf) such that each team can perform both activities. You should specify two activities (i.e., DocPrep and FormPrep) by:
Suppоse yоu аre leаding а team tо help H&R Block (a tax preparation company) improve its tax preparation service process. After several field trips to the company, you decided that tax preparation process consists of two activities: (i) preparing necessary documents (DocPrep, hereafter) performed by a team led by Ted, followed by (ii) completing tax return forms (FormPrep, hereafter) performed by a team led by Mary. You built the following model in ExtendSim to simulate this process (also available from Flow chart base model.pdf in case the picture does not show up). Which of the following statements about this process is TRUE? Select all that apply